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Service Status Page for Maintenance & Issues | Downtime - Knowledgebase Articles / Support & Troubleshooting - Software Support

Service Status Page for Maintenance & Issues | Downtime

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About This Site

Welcome to our Service Status Page. Here you’ll find detailed info about our services & past incidents.

If you’re experiencing issues not listed below & are a Kahootz user, please contact our support team.


Current System Status


Other System Statuses


Known Issues Affecting Functionality

Please see a list of known issues that we’re aware of or have been reported to our helpdesk.

Site Admin > Settings (siteURL/system/siteOwner/Settings) displays an error message.
You cannot access any features on your settings page, but we’re currently fixing it.
If you need assistance or want to enable something, please contact our support.


3rd Party Status Pages

Below are links to 3rd-party sites/systems we use.

Pingdom

Pingdom offers reliable uptime & performance monitoring for our website.
It monitors uptime, performance & interactions to improve the end-user experience.

Amazon Web Services (AWS)

AWS is our hosting provider. We use a range of AWS services, including compute, storage and networking, delivered through UK-based regions designed with strong environmental, operational and security controls. This gives us resilience, scalability and a modern infrastructure foundation.

DeskPRO

DeskPRO is our Support Helpdesk Ticketing System for all communication with our clients


Recent Incidents

Date & Time

Outage Type

Affected Services

Reason

Resolution Date & Time

2026/07/09 @ 09:50

Unplanned

Kahootz was unavailable

Configuration file on the hosted server

2026/07/09 @ 09:58

2026/06/12 @ 02:05

Unplanned

Office Online integration

Deployment issue affecting Office Online

2026/06/12 @ 08:41


Recent Maintenance

Date & Time

Outage Type

Affected Services

Reason

Completed Date & Time

2025/07/29 @ 22:00

Planned

Kahootz will be unavailable

Database config update and restart

29/07/2025 @ 22:30

2025/06/03 @ 20:00

Planned

Kahootz will be unavailable

Kernel updates & server reboots

2025/06/03 @ 22:00

2025/03/18 @ 20:00

Planned

Kahootz will be unavailable

DB updates and server reboots

2025/03/18 @ 22:00


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