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How-To Use/Generate Recovery Codes for Two-Step Verification - Knowledgebase Articles / Security / Privacy - Software Support

How-To Use/Generate Recovery Codes for Two-Step Verification

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Kahootz Tip: Treat recovery codes as you would your password, NEVER share or distribute them!

To generate more recovery codes, you will require access to your account profile

Kahootz Tip: Lost or can't access your phone? You will need to contact Kahootz Support.

To generate a new set of recovery codes:

  1. Click on your "Name" at the top right corner of the page to open your Account menu.

  2. Select “Password & Security” from the drop-down menu.

  3. Click on the "Recovery Codes" tab.

  4. Enter your "Current Password" and click "Go"

  5. 5 unique single-use-only recovery codes will be displayed, which you can use to log into Kahootz.

Kahootz Tip: Recovery codes are single use only, so once used, they cannot be used again.

If you contact support requesting a recovery code, generally, they will provide you with 5 codes.
When logging into your Kahootz account, enter one of those 5 codes that support provided.

After using the last code, you'll be presented with a warning message across the top of the screen.

Once you've seen this message, we RECOMMEND clicking the link above to generate a new set of Recovery Codes.

Enter your password and press the "Go" button; it’ll generate 5 more single-use recovery codes for you.

Please note: not only will this prevent you from having any login issues, but saves you from contacting support.

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