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How-To Use/Generate Recovery Codes for Two-Step Verification - Knowledgebase Articles / Security / Privacy - Software Support

How-To Use/Generate Recovery Codes for Two-Step Verification

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Kahootz Tip: Treat recovery codes wth the same security as you would your password, NEVER share or distribute it!

To generate a new set of recovery codes:

  1. Click on your "Name" at the top right corner of the page to open your Account menu.

  2. Select “Password & Security” from the drop-down menu.

  3. Click on the "Recovery Codes" tab.

  4. Enter your "Current Password" and click "Go"

  5. 5 unique single-use-only recovery codes will be displayed, which you can use to log into Kahootz.

Tip: Recovery codes are single use only, so you'll need to store them somewhere safe because they won't be shown again.

If you contact support requesting a recovery code, generally, they will provide you with 5 codes.
When logging into your Kahootz account, enter one of those codes that support provides you.

After using the last code, you'll be presented with a warning message across the top of the screen.

Once you've seen this message, you MUST click on the link above: generate a new set of Recovery Codes.

Enter your password and press the "Go" button, it’ll generate 5 more single-use recovery codes for you to use.

Please note: not only will this prevent you from having any login issues but also saves you from contacting support.

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