Sometimes you may not have access to your Authenticator App when you need to log into Kahootz.
We recommend generating a set of recovery codes to let you authenticate your login when you're unable to access your device.
Tip: Treat recovery codes with the same security as you would your password. They should not be shared or distributed!
To generate a new set of recovery codes:
1. Click "Account / Username" then "Password & Security" from the dropdown menu.
2. Click on the "Recovery Codes" tab.
3. Enter your "Current Password" and click "Go"
4. 5 unique single-use only recovery codes will be displayed which you can use to log into Kahootz.
Tip: Recovery codes are single use only, so you'll need to store them somewhere safe because they won't be shown again.
If you contact support requesting a recovery code, generally they will provide you with 5 codes.
When logging into your Kahootz account, enter one of those codes that support provides you.
After using the last code, you'll be presented with a warning message across the top of the screen.
Once you've seen this message, you MUST click on the link above saying: generate a new set of Recovery Codes.
Enter your password and press the "Go" button which will generate 5 more single-use recovery codes for you to use.
Please note: not only will this prevent you from having any login issues but also saves you from contacting support.