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Service Status Page - Knowledgebase Articles / Support & Troubleshooting - Software Support

Service Status Page

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Current System Status


About This Site

Welcome to the Kahootz Status Page. Here you can find the current status of our service and information on past incidents.
If you are experiencing a problem not listed on this page and you are a Kahootz user, please contact our support team at support@kahootz.com


3rd Party Status Pages

Below you can find links to 3rd party sites/systems that we use.

Pingdom

Pingdom offers reliable uptime and performance monitoring for our website, it monitors uptime, performance, and interactions for a better end-user experience.

Memset

Memset is where we host our data, they have 2 data centres both located in the UK. We use the Dunsfold, Surrey location which is fitted with cutting-edge environmental, operational, and security controls to deliver the best possible performance to all our clients.

DeskPRO

DeskPRO is our Support Helpdesk Ticketing System for all our clients to contact us.


Recent Incidents / Maintenance

Date of Incident
Type of OutageAffected ServicesResolution Date
Monday 21st June (13:00)
Unplanned IncidentKahootz was unavailableTuesday 22nd June (01:00)
Explanation for Unplanned Incident
Memset suffered two separate, apparently simultaneous faults on fibre circuits that are used by their Dunsfold datacentre, completely severing all remote access to servers at that datacentre.  The faults affected their primary fibre circuit to London and a second circuit which terminates in Reading.  A BT Open Reach team were eventually dispatched to fix one of the faults to restore connectivity to Dunsfold.


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