There are a couple of ways for contacting "support" depending on the type of assistance you require.
- Support via the workspace manager or site-owner
- Support via Kahooz Helpdesk
When you need to contact support, simply click "support" from the footer via the Kahootz platform as shown below.
Once you've clicked "support" you'll be presented with the Helpdesk Request form as shown below.
Kahootz Support can only help with questions about how to use Kahootz and the service in general.
Remember - Any questions about workspace contents, user permissions, access control, invites and registration.
- Please contact your workspace manager or site owner by referring to these articles below.
If you've read the above warning message or can't find an answer to your question in our "Knowledgebase" please submit a help desk support ticket.
All Kahootz users have unlimited access to the helpdesk of which the support team will receive and will respond accordingly.
Alternatively, If you can't login then please send your question via email to firstname.lastname@example.org and please indicate which Kahootz site you're trying to access (Helpdesk Request page will automatically tell us this, but not emails)
View your Tickets
All ticket updates will be sent to the email address used when raising the support request however the easiest and best method of viewing your tickets is via the Kahootz platform.
Click "support" from the footer via the Kahootz platform, as shown above, scroll down and select "view my tickets" from underneath the actions.
This will now display "all" tickets that you've logged via the email address you've logged into Kahootz.
As you can see from the screenshot above, this shows all open & closed tickets along with any actions that are required from us or yourself.
You can then use this facility in order to create, update & respond to all your support ticket requests.
Kahootz Tip: If required, use this view to show every support ticket you've created along with viewing specific details from old tickets & questions asked.